Refund policy


Return & Refund Policy

Effective Date: July 13, 2026

OVERVIEW Thank you for shopping with FLIP MEDIA, MARKETING & CONSULTING, INC. (doing business as DermaFlip). We want you to have a transparent and straightforward experience with your purchases. This Return & Refund Policy outlines the conditions, timeframes, and processes for returns, refunds, and replacements for products purchased on DermaFlip.com.

SECTION 1 - RETURN TIMEFRAME AND ELIGIBILITY CONDITIONS

  • 30-Day Policy: You have 30 calendar days from the date you received your item to request a return. Requests received after this 30-day period are not eligible for a return or refund.

  • Product Condition Requirements: To be eligible for a return, items must be unused, unopened, safety-sealed, and in substantially the same condition in which they were received. The product must remain in its original retail packaging.

  • Non-Returnable Items: For hygiene and product safety reasons, opened, used, sampled, or altered cosmetic products are not eligible for return or refund unless they arrived damaged, defective, or incorrect. Returns must be authorized by our customer support team before being shipped.

SECTION 2 - ORDER CANCELLATIONS Orders may be canceled at your request before they have been processed for shipment. Once an order has been processed for shipment or has already shipped, it can no longer be canceled or modified. If eligible, the items must instead follow the standard return process outlined in this policy after delivery has been completed.

SECTION 3 - RETURN PROCESS AND SHIPPING INSTRUCTIONS To initiate a return, please follow these steps:

  1. Contact our customer support team directly at support@dermaflip.com. Please include your order number and proof of purchase (such as your email confirmation).

  2. If your return request meets our eligibility criteria, we will provide return instructions, including a return shipping label where applicable.

  3. You must print the provided return shipping label and securely attach it to your package before mailing it back to our fulfillment facility.

SECTION 4 - RETURN SHIPPING COSTS AND ORIGINAL SHIPPING FEES

  • Change of Mind or Accidental Orders: If you are returning an item because you changed your mind, no longer want the product, or ordered the incorrect item, you are responsible for the return shipping costs. The cost of the return shipping label will be deducted from your final refund and will be disclosed to you before the return is finalized.

  • Original Shipping Charges: Original outbound shipping charges paid at the time of purchase are non-refundable unless the return is the direct result of our error or a product that arrived damaged or defective.

  • Damaged, Leaking, or Incorrect Items: If a product arrives physically damaged, leaking, or if we accidentally shipped the incorrect item, please contact us at support@dermaflip.com as soon as reasonably possible after delivery. Please include clear photos of the damage or mistake. In these instances, we will provide a prepaid return shipping label free of charge, and you will incur no expenses. We will work with you to issue a replacement or a full refund as outlined in our Shipping Policy.

SECTION 5 - REPLACEMENTS AND EXCHANGES We offer replacements rather than traditional product exchanges. If you receive a defective, damaged, or incorrect item, please contact our support team with your order data and photographic proof. We will arrange a replacement order for the identical item at no extra cost to you, subject to stock availability. If a replacement item is out of stock or unavailable, we will instead issue a full refund to your original payment method.

SECTION 6 - INSPECTION, REFUND PROCESSING, AND TIMELINES

  • Inspection Upon Arrival: Once your return package is delivered to our facility, our team will inspect the item to verify that it meets the unused, unopened, and sealed conditions outlined in Section 1. We will notify you via email to confirm whether your return is eligible for a refund based on whether it satisfies the eligibility requirements described in this policy.

  • Refund Pathway: If your return is approved, we will initiate a refund to your original method of payment. The refund will equal the purchase price of the approved product, minus any return shipping fees if applicable.

  • Processing Times: Refunds are initiated promptly after approval. Once initiated, they generally appear within 3–7 business days, although processing times vary depending on your payment provider or financial institution.

SECTION 7 - CONTACT INFORMATION If you have any questions or require assistance regarding our return, refund, or replacement procedures, please contact us directly:

  • Corporate Entity: FLIP MEDIA, MARKETING & CONSULTING, INC.

  • Store Name: DermaFlip

  • Business Address: 10617 Chaparal Valley Court, San Diego, CA 92131, United States

  • Phone: (619) 292-8597

  • Email: support@dermaflip.com

  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time