Shipping policy

Effective Date: July 13, 2026

OVERVIEW

At DermaFlip, we are committed to processing and shipping your orders promptly and providing accurate tracking data. This Shipping Policy applies exclusively to purchases made on DermaFlip.com. Shipping charges, available shipping methods, and estimated delivery dates are displayed during checkout before you complete your purchase.

SECTION 1 - SHIPPING RESTRICTIONS AND TERRITORIES

We currently ship to eligible addresses within the United States. Shipping availability, transit methods, and delivery options may vary depending on the destination. We do not ship to international destinations, nor do we ship to third-party freight forwarding services.

SECTION 2 - PROCESSING AND TRANSIT TIMELINES

Total delivery time is a combination of Processing Time (the time required to prepare, pack, and hand off your order to the carrier) and Transit Time (the time the carrier takes to deliver the package to your destination).

Our domestic shipping structure is outlined below:

• Processing Details: Most orders are processed within one (1) business day. Processing times may vary or extend slightly during holidays, major promotional events, or periods of unusually high volume.

• Business Days: Our fulfillment operations run Monday through Friday, excluding official U.S. federal holidays. Orders placed over the weekend or on a holiday will begin processing the following business day.

• Delays: If a significant operational delay occurs within our processing window, we will notify you promptly using the contact information provided with your order.

SECTION 3 - SHIPPING CARRIERS AND ORDER STATUS

Orders are shipped using reliable domestic networks, including the United States Postal Service (USPS), UPS, or FedEx. We select the carrier based on destination, package characteristics, and the shipping method selected at checkout.

• Order Status: Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to trace your delivery status online. Tracking information may take up to 24 hours after shipment confirmation to become active, depending on the carrier.

• Tracking Queries: You can monitor the status of your order using this tracking information. If you have questions about your shipment, please contact our customer support team.

SECTION 4 - DELIVERY CONDITIONS AND ESTIMATES

Delivery estimates are provided by the shipping carrier and are not guaranteed. Once a shipment has been transferred to the carrier, delivery may be delayed by severe weather, carrier disruptions, local transit backlogs, or other circumstances beyond our reasonable control. Express Shipping may not be available for all delivery locations or remote regions.

SECTION 5 - ADDRESS ACCURACY AND UNDELIVERABLE PACKAGES

• Customer Responsibility: Customers are responsible for providing accurate and complete shipping information at checkout. Please verify your street number, apartment or suite number, and zip code before completing your purchase.

• Address Correction Fees: Orders returned to us by the carrier due to an incorrect, incomplete, or invalid address provided by the customer may require additional shipping charges before the order can be reshipped.

• Returned to Sender: Packages returned to our warehouse as undeliverable or refused by the recipient will be handled promptly upon arrival. We will contact you to discuss available options, including reshipment or a refund in accordance with our Return & Refund Policy.

SECTION 6 - DAMAGED, LOST, OR MISSING SHIPMENTS

• Damaged Shipments: If your order arrives physically damaged or items have leaked during transit, please take clear photos of the packaging and products and contact us as soon as reasonably possible after delivery. We will work with you to arrange a replacement or another appropriate resolution under our Return & Refund Policy.

• Lost or Missing Shipments: If your tracking information indicates that a package was delivered but you have not received it, please check around your property, with neighbors, or with your local building management office first. If the package cannot be located, please contact the shipping carrier directly to initiate an inquiry. If the issue remains unresolved after contacting the carrier, reach out to our support team and we will work with you to investigate the shipment.

SECTION 7 - CONTACT INFORMATION

If you have any questions or require support regarding your order's delivery status, please reach out to us directly:

• Corporate Entity: FLIP MEDIA, MARKETING & CONSULTING, INC.

• Store Name: DermaFlip

• Business Address: 10617 Chaparal Valley Court, San Diego, CA 92131, United States

• Phone: (619) 292-8597

• Email: support@dermaflip.com

• Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time