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Go to the shopEffective Date: July 11, 2026
Thank you for shopping with DermaFlip.
This Shipping Policy explains how we process, ship, and deliver orders placed through DermaFlip.com.
Our goal is to provide accurate shipping information and a reliable delivery experience for every customer.
FLIP MEDIA, MARKETING & CONSULTING, INC.
10617 Chaparal Valley Court
San Diego, CA 92131
United States
Phone: (619) 292-8597
Email: support@dermaflip.com
Orders are typically processed within 1–2 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, promotional events, or holidays, processing times may be slightly longer.
DermaFlip currently ships to eligible addresses within the United States.
International shipping may become available in the future. If international shipping is offered, eligible countries and shipping options will be displayed during checkout.
Available shipping methods are displayed during checkout based on your shipping address.
Shipping carriers may include reputable national or regional delivery providers, depending on destination and service availability.
The shipping method selected during checkout determines the estimated delivery timeframe.
Estimated delivery times begin after your order has been processed.
Typical delivery estimates are:
Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days
Express Shipping (if available): 1–2 business days
Delivery estimates are provided for convenience only and are not guaranteed.
Shipping charges are calculated during checkout based on factors such as:
Delivery destination;
Shipping method selected;
Order weight or dimensions; and
Promotional shipping offers, where applicable.
Any available free shipping promotions will be clearly displayed on our website or during checkout.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates are provided by the shipping carrier and may not appear immediately after shipment.
If your order contains multiple products, it may be shipped in separate packages to improve delivery efficiency or due to inventory availability.
If this occurs, you will receive tracking information for each shipment, where available.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages.
While we make every effort to deliver orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:
Severe weather;
Carrier disruptions;
High shipping volume;
Customs or regulatory inspections (where applicable);
Natural disasters;
Public holidays; or
Other unforeseen events.
We appreciate your patience if such delays occur.
Customers are responsible for providing accurate shipping information.
Please review your shipping address carefully before completing your order.
If an incorrect or incomplete address is provided, shipping delays, returned packages, or additional shipping charges may result.
If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped; however, we cannot guarantee that changes can be made once processing has begun.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:
Verify the shipping address provided;
Check with household members or neighbors;
Look around your delivery location;
Contact the shipping carrier for additional information.
If you are still unable to locate your package, please contact us. We will assist in investigating the matter with the carrier.
If your package arrives visibly damaged, we recommend:
Taking photographs of the package before opening it;
Taking photographs of any damaged products;
Contacting us within 7 days of delivery.
We will review the situation and, where appropriate, arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.
Orders returned due to:
Incorrect shipping information;
Repeated unsuccessful delivery attempts;
Refused delivery; or
Failure to collect the shipment,
may be subject to additional shipping charges before reshipment.
Original shipping charges are generally non-refundable unless the return resulted from our error.
If international shipping becomes available:
Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges unless otherwise stated.
Customs clearance procedures may result in additional delivery time beyond our estimated shipping schedule.
Certain products may not be available for shipment to specific locations due to legal, regulatory, or carrier restrictions.
If an item cannot be shipped to your address, we will notify you as soon as possible and provide available options, including cancellation or refund where appropriate.
We may update this Shipping Policy from time to time to reflect operational, legal, or business changes.
Any revisions become effective immediately upon posting the updated policy on DermaFlip.com.
If you have any questions regarding shipping or delivery, please contact us:
FLIP MEDIA, MARKETING & CONSULTING, INC.
10617 Chaparal Valley Court
San Diego, CA 92131
United States
Phone: (619) 292-8597
Email: support@dermaflip.com
Have a question about an order, product, shipping, or return? Our customer support team is ready to help.
Contact DermaFlip through the details below or send us a message using the contact form.
DermaFlip.com
A Brand of Flip Media, Marketing & Consulting, Inc.
Monday – Friday, 9:00 AM – 6:00 PM (PST)
Complete the form and our support team will respond as soon as possible during business hours.
